TakoRos Refund Policy

TakoRos is sold directly by Shrey Network Ltd — we are the merchant for your purchase. We use Peach Payments as our payment service provider to process card payments securely; Peach is not the seller and does not determine refund eligibility. Your receipt and invoice are issued by us, via Zoho Books, and sent to your account email.

Paid plans and add-ons are billed in advance for the chosen period (usually monthly) and renew automatically until you cancel. Prices are in US dollars and exclude VAT. For customers billed to a Mauritius address, we calculate and add 15% Mauritius VAT at checkout. Supplies to customers billed outside Mauritius are zero-rated exports of services under the Fifth Schedule to the Mauritius VAT Act, and show a 0% VAT line on the invoice.

The Solo plan is free forever. Every paid plan (Starter, Professional and Business) starts with a 30-day free trial with full Enterprise access and no payment card required. You are not charged during the trial, and you are not charged automatically at its end. You pay only if you choose to subscribe. If you subscribe during the free trial, the trial ends immediately and the remaining trial days are not carried over. If you do nothing, your account returns to the free Solo plan.

You can request a full refund within 14 days of any payment, including the first payment on a plan and each renewal. You do not need to give a reason.

Refunds are issued by Shrey Network Ltd to the original payment method via Peach Payments, normally within 5 to 10 business days of approval. Your bank may take longer to show the refund.

After the 14-day period, payments are generally non-refundable, and we do not give partial refunds for unused time in the current billing period. We will still refund a payment after 14 days where the law requires it, or where we confirm one of the following:

• a duplicate charge;
• a billing error, for example a wrong amount or a charge after a confirmed cancellation; or
• a prolonged failure of the Service that is our responsibility and that we could not fix after you told us about it.

You can cancel at any time from Dashboard → Billing, or by emailing contact@takoros.com. Cancelling stops future renewals. You keep access until the end of the paid period, then return to the free Solo plan. Cancel before the renewal date to avoid the next charge.

If you were charged for a renewal after you had already cancelled, contact us and we will refund it.

Add-ons follow the same rules: a 14-day refund from the payment date, then generally non-refundable. If you are refunded for a base plan, add-ons attached to it end too.

Email contact@takoros.com with your business name, account email and the order or invoice number. Please contact us before opening a dispute with your bank, so we can fix the problem quickly.

Repeated or fraudulent chargebacks may lead to suspension of the account.

This policy does not limit any rights you have under mandatory law.

TakoRos is operated by Shrey Network Ltd, Sofia Road, Petit Camp, Phoenix, Mauritius (BRN C25229520, VAT 28482002). See also our Terms of Service.