TakoRos Refund Policy

This Refund Policy applies to paid TakoRos subscriptions and paid add-ons purchased for restaurant use through the TakoRos platform operated by SNL.

Effective date: July 25, 2026.

Subscriptions and add-ons are billed in advance for the selected billing period. Charges may include base plans, branch-based add-ons, or other paid service entitlements made available through the platform.

Customers may cancel future renewals through available billing settings or by contacting SNL. Cancellation generally stops the next renewal, while access usually continues through the end of the current paid billing period unless otherwise stated or required by law.

Because TakoRos is a digital software service with immediate access to features, onboarding, configuration, and operational tools, payments are generally non-refundable once the billing period has started.

SNL may review and approve a refund in limited situations such as duplicate charges, clear billing errors, or exceptional service issues that justify special handling.

Submitting a refund request does not guarantee approval. Each exception request is reviewed based on the billing history, service usage, and the nature of the issue reported.

If a free trial is offered, no subscription charge is due during the trial period unless the customer starts a paid billing flow. Once a paid subscription begins, the normal refund rules in this policy apply.

Paid add-ons, including branch-based or feature-based add-ons made available through TakoRos, follow the same general advance-billed and generally non-refundable policy once the paid term has started.

For refund requests or billing questions, email contact@takoros.com and include your restaurant name, account email, and a short description of the billing issue so we can review the request efficiently.