TakoRos Terms of Service

TakoRos includes TakoPOS, TakoKDS, TakoWaiter, TakoNumbering, TakoDash, TakoKiosk, online ordering, reservations, reporting, billing tools and related dashboard features (the "Service").

The Service is for business use only. It is not offered to consumers for personal, household or family use. You confirm that you are at least 18 years old, that you act for a business, and that you have authority to bind that business to these Terms.

You must give accurate business and contact information and keep it up to date. You are responsible for your credentials, for the staff and PINs you create, and for all activity under your account. Tell us promptly at contact@takoros.com if you suspect unauthorised access. We may ask you to verify your identity or business.

TakoRos is sold directly by Shrey Network Ltd. We use Peach Payments, a PCI-DSS compliant payment service provider, to process card payments securely. Peach Payments is not the seller or Merchant of Record for your purchase — Shrey Network Ltd is. Payment card details are collected and stored by Peach Payments, not by us.

Plans, prices, device and branch limits and features are described on our pricing page and shown at checkout. Features may depend on your plan and account status.

We may improve, change or retire features. If a change materially reduces a feature of a plan you have paid for, we will give notice as described in section 15.

Free plan. The Solo plan is free, has no time limit and requires no payment card. It is limited to the features and devices listed on the pricing page.

Free trial. Every paid plan (Starter, Professional and Business) starts with a 30-day free trial with full Enterprise access. No payment card is required to start the trial and you are not charged automatically when it ends. When the trial ends, your account returns to the free Solo plan unless you choose to subscribe. Each business may have one trial. If you subscribe during the free trial, the trial ends immediately and the remaining trial days are not carried over. We may refuse or end a trial that we reasonably believe is being abused.

Paid subscriptions. Paid plans and add-ons are billed in advance for the billing period you choose (monthly unless another period is shown at checkout). Subscriptions renew automatically at the end of each period, at the then-current price, until you cancel. By subscribing you authorise Shrey Network Ltd, acting through Peach Payments, to charge your payment method for each renewal.

Prices and tax. Prices are shown in US dollars and exclude VAT unless stated. For customers billed to a Mauritius address, we calculate and add 15% Mauritius VAT at checkout. Supplies to customers billed outside Mauritius are zero-rated exports of services under the Fifth Schedule to the Mauritius VAT Act, and show a 0% VAT line on the invoice.

Price changes. We will email you at least 30 days before a price increase applies to your subscription. If you do not agree, cancel before the renewal date.

Failed payments. If a payment fails, we retry it over the following days. If it is not resolved within that time, we may restrict your account or return it to the free Solo plan.

You can cancel at any time from Dashboard → Billing, or by emailing contact@takoros.com. Cancellation stops future renewals. You keep paid access until the end of the current paid period, after which your account returns to the free Solo plan.

Refunds are governed by our Refund Policy.

You must use the Service lawfully and only for legitimate business purposes. You must not:

• interfere with or overload the Service, or attempt unauthorised access;
• probe or bypass security measures or plan limits;
• reverse engineer or copy the software, except where the law allows;
• resell or sublicense the Service without our written consent;
• upload unlawful, infringing or malicious content; or
• use the Service for any illegal activity or any business or activity prohibited by applicable card network or payment processor rules.

We may suspend access where needed to comply with the law or with our payment processor's requirements, or to protect the Service and other customers.

You keep ownership of your business information, menus, orders, staff records, guest data and other content ("Customer Data"). You grant Shrey Network Ltd a limited licence to host, process, transmit, back up and display Customer Data only to provide, secure, support and improve the Service, as described in our Privacy Policy.

You are responsible for having the right to submit Customer Data, and for the lawfulness of how you use the Service with your own staff and guests, including any notices and consents you need from them. Our Privacy Policy explains our roles as controller and processor.

We aim to provide a reliable service and to reply to support requests within 2 business days. Uptime commitments, response times or service levels apply only where a signed Enterprise agreement says so. Descriptions of the Service on our website are not guarantees. We may perform maintenance, and the Service may be interrupted from time to time.

• Taxes and compliance. You are responsible for configuring VAT and tax settings correctly, for issuing valid receipts, and for your filings with the Mauritius Revenue Authority and any other authority. TakoRos reports and VAT summaries are tools to help you. They are not tax, accounting or legal advice, and we do not guarantee acceptance by any authority. Check reports against your own records.
• Devices, network and hardware. You are responsible for your tablets, phones, printers, network, power and internet connection, and for keeping devices updated and backed up. Offline mode stores data on your device and synchronises when a connection returns. Synchronisation depends on your device, storage and connectivity, and we cannot guarantee recovery of data held on a lost, damaged or wiped device.
• Third-party services. Integrations, payment terminals and other third-party services are governed by their own terms, and we are not responsible for them.
• Your customers. You are responsible for your dealings with your own guests, including orders, reservations, pricing, allergen information, refunds and complaints.

Shrey Network Ltd and its licensors own the Service, its software, design and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription for your internal business operations. You may give us feedback, and we may use it without obligation to you.

We may suspend or terminate the Service if you breach these Terms, do not pay, create a legal or security risk, or where we reasonably suspect fraud or abuse. Where practical we will give notice first. You may stop using the Service at any time.

After termination or a downgrade you may export your Customer Data for 30 days. After that we may delete it, generally within 90 days, subject to legal retention duties and backups, as described in our Privacy Policy.

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or secure, that it is fit for a particular purpose, or that it meets every regulatory requirement, and we disclaim all implied warranties.

To the maximum extent permitted by law:

• Shrey Network Ltd is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, data, goodwill or business opportunity; and
• our total liability arising out of or relating to the Service or these Terms is limited to the amounts you paid for the Service in the 12 months before the event giving rise to the claim, or USD 100 if you have paid nothing.

Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard before they take effect. If you do not agree, you can cancel before the effective date. Continued use afterwards means you accept the updated Terms. The "Last updated" date above shows the current version.

You will defend and indemnify Shrey Network Ltd against third-party claims, losses and reasonable costs arising from your Customer Data, your breach of these Terms, or your violation of the law or of third-party rights, except to the extent caused by us.

These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between us about the Service. If a provision is unenforceable, the rest remains in force. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, sale or reorganisation. Neither party is liable for delay caused by events beyond its reasonable control. Notices to you may be sent to your account email, and notices to us go to contact@takoros.com.

These Terms are governed by the laws of the Republic of Mauritius. Please contact us first at contact@takoros.com so that we can try to resolve any dispute informally within 30 days. If that fails, the courts of Mauritius have exclusive jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere.

TakoRos is operated by Shrey Network Ltd, Sofia Road, Petit Camp, Phoenix, Mauritius. Business Registration Number (BRN): C25229520. VAT number: 28482002.

For commercial, legal, support or contract questions, contact contact@takoros.com.