Yes — when a customer books through TakoRos's online reservation system, they see a live interactive floor plan of your restaurant and tap the exact table they want, with availability shown in colour in real time.

How the Reservation Flow Works

The booking process is split into clear steps, each on its own screen:

Step 0 — Start
The customer visits your restaurant's reservation page and taps "Make a reservation." They can also tap "I have a reservation" to manage an existing booking — reschedule or cancel without calling.

TakoRos online reservation page for Top Snack by Ina Foods showing Make a reservation and I have a reservation buttons

Step 1 — Booking details
The customer fills in:

Full name and phone number
Party size
Baby highchair quantity (up to 3)
Wheelchair accessible seating needed (checkbox)
Date and time
Special occasion (dropdown — e.g. Business dinner, Birthday, Anniversary)
Notes (free text — e.g. allergy information)

Then they tap "See available tables" to proceed to the floor plan.

TakoRos Step 1 booking details form showing party size, baby highchair selector, wheelchair accessible seating checkbox, date, time, special occasion dropdown, and notes field

Step 2 — Select your table
A colour-coded floor plan of the restaurant appears, showing every table by name (T1, T2, T3… up to however many your restaurant has). The legend at the bottom explains each colour:

🟢 Green = Available — the customer can tap and select this table
🔴 Red = Booked — already reserved for this time slot, cannot be selected
🟠 Orange/Yellow = Pending — reserved but hold window approaching expiry
⚫ Grey = Too small for your party — table capacity is below the guest count entered

The customer taps their preferred table. It highlights with an orange glow to confirm selection. A banner at the top reminds them: "Your table is reserved for 45 minutes from your arrival time."

TakoRos interactive restaurant floor plan showing tables T1 through T10 — T1 selected with orange highlight, T7 shown in red as booked, remaining tables green and available

Step 3 — Review your booking
A summary card shows everything before the customer commits:

Name, phone, party size, date, time, selected table, occasion, and notes
Special requests (e.g. "1 baby highchair requested") highlighted in an orange panel
Optional email field for a confirmation copy

The customer taps "Confirm reservation" to finalise.

TakoRos Step 3 review booking screen showing name, phone, party size, table T1, occasion, notes, special requests panel with 1 baby highchair, and confirm reservation button

Step 4 — Reservation confirmed
The confirmation screen shows the full booking summary — table name, status, date, time, floor, party size — and the 45-minute hold notice. Booking details are sent instantly to the customer's phone number via SMS.

From this screen the customer can:

Pre-order now — order food before arriving
Done — close and return to the site
Reschedule — change the date or time themselves
Cancel reservation — cancel without calling the restaurant

TakoRos Step 4 reservation confirmed screen for table T1 showing 45-minute hold notice and Pre-order now, Done, Reschedule, and Cancel reservation buttons

The 45-Minute Table Hold

When a reservation is confirmed, TakoRos holds that table for 45 minutes from the booked arrival time. If the guest hasn't arrived by then, the table is automatically released — it reappears as green on the floor plan and becomes bookable again. No staff action needed.

This protects your revenue during busy service without requiring anyone to manually manage no-shows.

What the Restaurant Sees on TakoPOS

Every reservation made online appears instantly in TakoPOS — no manual entry, no phone call required.

Reservation notification on TakoPOS

As soon as a booking is confirmed, TakoPOS shows a notification on the bell icon: "Reservations: 1 confirmed." Front-of-house staff are alerted the moment a new booking comes in, even if they are mid-service.

TakoPOS main menu screen showing the notifications bell with a Reservations panel open displaying 1 confirmed reservation and a Dismiss option

The Reservations inbox

Tapping the Reservations icon in the TakoPOS sidebar opens the reservations panel with three tabs: Inbox, Waitlist, and All. Each reservation card shows:

Guest name, date, time, phone number
Party size, table assigned, floor
AUTO CONFIRMED badge — reservations made online are confirmed automatically, no staff approval needed
Special request notes (e.g. "allergy to nuts") in a highlighted panel
Action buttons: Seat · Delay · Cancel · No-show · Reschedule

TakoPOS Reservations panel showing Inbox tab with a confirmed reservation card displaying date, time, phone, party size, table T1, floor, AUTO CONFIRMED badge, special request note for allergy to nuts, and action buttons for Seat Delay Cancel No-show and Reschedule

Floor View — the live restaurant map

TakoPOS includes a Floor View mode — a full-screen live map of your restaurant, switchable via the Floor View button in the top-right corner. It shows every table's real-time status using a different colour system from the customer-facing floor plan:

🟢 Green = Available
🔵 Blue = Reserved (has an upcoming or active reservation)
🔴 Red = Seated (guests currently at the table)
🟡 Yellow = Walk-in risk (a walk-in is seated but a reservation is approaching)
🟠 Orange = Clearing (table is being turned over)

The right-hand panel shows TODAY's reservation timeline in time order and a Waitlist section for walk-ins waiting to be seated. Tables with overdue reservations show a blue "Overdue Xm" badge so staff can act immediately.

TakoPOS Floor View live mode for Ground Floor showing tables T1 through T10 colour-coded by status — T1 in blue with Overdue 42m badge, T7 in red showing a seated walk-in, remaining tables in green, with a TODAY reservation timeline on the right listing two upcoming bookings and an empty Waitlist panel

Reservation detail and actions from Floor View

Tapping any reserved table in Floor View opens its full reservation detail: guest name, phone, party size, date, time, table, floor, status, and any notes. If another reservation is queued for the same table, TakoPOS displays a warning — "Next reservation: [name] at [time] · X min overdue" — so the team knows exactly how much time they have before the next seating.

Staff can act directly from this modal without leaving Floor View:

Seat — marks the guest as arrived and seated
Delay — extends the hold window
Cancel — removes the reservation
No-show — logs the guest as a no-show and releases the table
Reschedule — moves the booking to a different time
Summary
FeatureCustomer sideRestaurant side (TakoPOS)Table selectionInteractive floor plan, picks own tableFloor View shows live table statusAvailabilityGreen / Red / Orange / Grey in real timeGreen / Blue / Red / Yellow / OrangeConfirmationInstant SMS to phoneAUTO CONFIRMED — no manual stepSpecial requestsHighchair, wheelchair, notes, occasionDisplayed on reservation card and detailNo-show handling45-min hold then auto-releaseNo-show button logs it; table releasedPost-bookingPre-order, reschedule, cancel (self-serve)Seat, Delay, Cancel, No-show, RescheduleWaitlist—Built into Floor View sidebar
Have more questions? Email us at contact@takoros.com or browse more Online Ordering questions.

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